Welcome to Dynamix Academy. In this post we will see an Introduction about Microsoft Dynamics 365!

According to Wikipedia

Microsoft Dynamics 365 is a product line of business applications that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.

Dynamics 365 was launched in 2016, when Microsoft combined Dynamics AX — its ERP application — with its Dynamics CRM application. Microsoft was one of the first to combine the capabilities of ERP and CRM natively.

Let us now first understand what was there in market before Dynamics 365 was launched.

Before Dynamics 365

• Both CRM and ERP Modules were separate.
• Had their own separate product licenses.
• Separate Database.
• No built-in Integration among these application.

After Dynamics 365

• Customer as ability to choose the applications they need.
• Common Data System.
• Built-In Integration among these application.

Microsoft Dynamics 365 contains 11 core modules :

• Sales – Sales Leaders, Sales Operations
• Customer Service – Customer Service Leaders, Customer Service Operations
• Field Service – Field Service Leaders, Field Service Operations
• Talent – Attract, Onboard, Core HR
• Finance and Operation – Finance Leaders, Operation Leaders
• Retail
• Project Service Automation – Operation Leaders, Project Leaders
• Marketing – Adobe Marketing Cloud, Dynamics 365 for Marketing
• Artificial Intelligence AI for Sales, AI for Customer Service, AI for Market Insight
• Mixed Reality – Remote Assist, Layout
• Business Central – ERP for Small to Medium sized businesses

What can Dynamics 365 do?

Dynamics 365 is comprised of a number of apps covering a wide variety of business processes; customer relationship management, financial planning and reporting, logistics, and human resource management functions are contained within one uniform program.

What sets Dynamics apart, as well as hosting all these processes under one roof, is its common data model, which allows these apps to share data.

Where data was previously siloed in monolithic suites of applications, Dynamics 365 apps use and integrate that data to help users get more out of their business data, deriving new insights and presenting new opportunities.

The Advantages of Microsoft Dynamics 365

Microsoft Dynamics 365 CRM offers growing and mid-market organizations a powerful solution to manage business relationships and transform their sales, marketing, and customer service processes.

Dynamics 365 CRM’s practical functionality allows employees to be more productive and knowledgeable, and it gives executives deeper insight into performance, opportunities, and customer relationships. The sales and marketing features streamline the way businesses communicate with customers, prospects, and team members.

Why do businesses choose Microsoft Dynamics 365 CRM over the competition?

• Its familiar and intuitive user interface ranks among the highest in user adoption.
• Its integrations with other Microsoft products offer a huge advantage.
• Its powerful built-in tools like LinkedIn Sales Navigator and assistant improve productivity and efficiency.
• Its flexible architecture and deployment options can be easily customized to meet an organization’s unique needs.
• Its competitive pricing and commitment to the product and partner support highlight the system’s longevity and quality.

Learn how to download and install Dynamics 365 SDK here.

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