Hi Experts, welcome back to Dynamix Academy. This is yet another article on Dynamics 365 Deprecated Feature Contracts. It explains in brief about Contracts and Entitlements.
The Contract, Contract Line, and Contract Template entities are deprecated and will be removed in a future major release of Dynamics 365. This functionality has been replaced by entitlements in the Dynamics 365 Customer Engagement (on-premises) platform.
Dynamics 365 Deprecated Feature Contracts
In the Dynamics 365 Customer Engagement (on-premises) platform, a contract is an agreement to provide support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract.
Contracts in Dynamics 365
A contract is an agreement to provide support during specified coverage dates or for a specified number of cases or length of time. When customers contact customer service, the level of support they receive is determined by their contract.
- The contract entity is used to track customer service agreements.
- The Contracts, Contract Line Items, and Contract Templates entities are deprecated and will be removed in a future major release.
- This functionality has been replaced by entitlements in Dynamics 365 Customer Service.
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